FREQUENTLY ASKED QUESTIONS
PLEASE CONTACT US IF YOU HAVE ANY SPECIFIC QUESTIONS
ONE
How does FETCH work
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IMMEDIATELY AFTER PLACING YOUR ORDER, ORDER IS SENT TO FETCH AND WE THEN SEND CONFIRMATION TEXT, INCLUDING ETA. FETCH THEN SENDS OUT THE CLOSEST DRIVER TO FETCH YOUR ORDER. ORDER IS PLACED IN FETCH HEATED BAGS TO KEEP FOOD WARM AND DELIVERED RIGHT TO YOUR DOORSTEP
TWO
What are Your hours
FETCH IS AVAILABLE FROM 10:00AM-12:00AM, EVERYDAY.
THREE
Only $7 per delivery
YES, ONLY $7 PER DELIVERY. NO MATTER THE SIZE OF ORDER, DISTANCE*, AND ONLY $2 FOR EACH ADDITIONAL RESTAURANTS, WE WANT TRY TO BE AFFORDABLE FOR EVERYONE.
*ONLY WITHIN OUR AVAILABLE DELIVERY AREA
FOUR
What if I ORDER FROM MORE THAN ONE RESTAURANT
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FOR EACH ADDITIONAL RESTAURANT IT IS ONLY $2 EACH. IF YOU WANTED TO ORDER A MCFLURRY, BAJA BLAST, BURGER KING COOKIES, AND 2 JACK IN THE BOX TACOS, YOU CAN
FIVE
Will my food be hot when it arrives
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OUR FETCH DRIVERS DO THEIR BEST TO GET YOUR FOOD TO YOU AS FAST AS POSSIBLE. ON TOP OF THAT, YOUR FOOD IS KEPT INSIDE CUSTOM FETCH TOTE'S TO TRY TO KEEP YOUR FOOD AS HOT/COLD AS WHEN WE RECEIVED IT
SIX
Is it okay to tip the delivery DRIVER
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PLEASE DO. OUR DELIVERY DRIVERS BEND THEIR BACKS TO MAKE SURE YOU MEAL YOUR MEAL IS DELIVERED IN A TIMELY MANNER, TOSS THEM A BUCK OR TWO THROUGH OUR CHECKOUT OPTIONS (TIP), OR WHEN YOU SEE EM'
SEVEN
HOW DO I KNOW YOU WONT TOUCH MY FOOD
THE LAST THING WE WOULD EVER ALLOW IS A DRIVER TO DIG IN YOUR FRIES, OR EAT A PICKLE OFF YOUR BURGER. WE MAKE SURE YOUR ORDER IS PLACED CORRECTLY, PICKED UP AND PLACED DIRECTLY INTO FETCH CUSTOM TOTE (EXCEPT DRINKS) UNTIL DELIVERY.
EIGHT
What happens if you get my order wrong?
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WE GUARENTEE YOUR ORDERS ARE PLACED AS WE RECEIVED. BUT IF ORDER DIFFERS IN ANYWAY, THIS MAY BE DUE TO RESTAURANT MISTAKE. EACH SITUATION VARIES, PLEASE CONTACT US IMMEDIATELY.
NINE
What happens if I fall asleep or miss my order
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UNFORTUNATELY, OUR POLICY IS 'YOU SNOOZE, YOU LOSE'. IF OUR DRIVERS HAVE DONE EVERYTHING IN THEIR POWER TO DELIVER YOUR ORDER AND YOU ARE UNREACHABLE, YOUR MEAL IS NO LONGER REFUNDABLE. ALL NEGLECTED MEALS ARE DONATED TO PEOPLE IN NEED.
TEN
ARE YOU HIRING
​WE ARE CURRENTLY ACCEPTING APPLICATIONS
MORE COMING SOON
